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Frequently asked questions
Order CHOMPI here on our website! 😊 Please allow 7-10 days for fulfillment.
CHOMPI is available for direct purchase / pre-order here on our website, and only through authorized retailers in our
global distribution network. ➜
If you see sites or social media accounts claiming to be selling CHOMPI at an extreme discount... those are NOT legitimate CHOMPI retailers. Those discount sites don't actually carry our products, but are instead attempting to scam customers by impersonating us & our marketing content. Please check this list of Authorized Dealers in our Global Distribution Network ›
CHOMPI Club products come with a 14-day money back guarantee (shipping & restocking fees not included).
If you are not satisfied with your product, please contact us via email within 14 business days of receiving your order. After such time, all sales are considered final. You must contact us before returning and/or shipping your item. You can contact us by responding to the order confirmation email we sent you or through the contact form on our website. Once your request has been processed on our end, we will send you an email containing an assigned RMA number to track your request.
After you receive your RMA number and shipping instructions, please ship your product via a guaranteed, trackable shipping service (UPS ground, FedEX ground) to the address provided with the RMA. Products sent back for return must have a printed receipt &/or completed RMA form inside the shipping box.
WARRANTY INFORMATION
CHOMPI CLUB LLC warrants newly purchased products to be free of defects in materials or construction for a period of 90 days from the date of purchase (proof of purchase/invoice required). Malfunction resulting from user error, abuse of the product, incorrectly servicing/customizing, or any other causes determined by CHOMPI CLUB to be the fault of the user are not covered by this warranty. During the warranty period, any defective products will be repaired or replaced, at the discretion of CHOMPI CLUB on a case by case basis. CHOMPI CLUB implies and accepts no responsibility for harm to person or apparatus caused through operation of this product.
